Technical Assistant

Technical Assistant

We are the Indian division of an Australian software company that has been delivering specialised software solutions and business services to the education sector since 2003.

Our flagship student management system supports colleges, training organisations, and education providers across Australia. In addition to software development, we provide technical support, data management, content services, training, and business process solutions to our clients.

We are looking for a motivated, detail-oriented, and technically minded Technical Assistant to join our growing team in Amritsar.

Role Overview:

This is an excellent opportunity for a graduate or early-career professional who enjoys working with technology, data, software systems, content, and process improvement.

The successful candidate will support our Technical Support, Content, and Operations teams by assisting with client onboarding, data management, reporting, software testing, content updates, documentation, and administrative technical tasks.

Comprehensive training will be provided.

Key Responsibilities:

1. Technical Support & Client Onboarding:

• Review, clean, validate, and prepare client data for import into software systems.

• Analyse spreadsheets and data files for errors, duplicates, missing information, and formatting issues.

• Assist with client onboarding activities and system setup.

• Support the technical team in troubleshooting client issues.

• Prepare user guides, help articles, and process documentation.

• Ensure data quality and compliance with internal standards.

2. Data Management & Reporting:

• Assist with data imports, data cleansing, and data migration activities.

• Generate reports and extract information from various systems.

• Perform basic data verification and validation tasks.

• Maintain accurate records and documentation.

• Assist with spreadsheet management and reporting activities

3. Content & Digital Operations:

• Create, edit, proofread, and maintain website and documentation content.

• Upload and manage content using WordPress.

• Assist with website updates and content improvements.

• Support email marketing campaigns and CRM data management.

• Create simple graphics, presentations, and digital assets using Canva and other tools.

• Utilise AI tools such as ChatGPT to improve productivity and content quality.

4. Quality Assurance & Process Improvement:

• Test software updates and new features before release.

• Identify, document, and report system issues or inconsistencies.

• Assist with quality assurance and user acceptance testing activities.

• Maintain testing records and operational documentation.

• Research and recommend improvements to workflows, data quality, and operational efficiency.

5. React & Technical Development Skills

• Proficiency in React.js and component-based development.

• Strong understanding of APIs and API integration.

• Knowledge of relational databases and data relationships.

• Strong logical thinking, analytical, and problem-solving skills.

• Good understanding of JavaScript and modern frontend development concepts.

Skills & Qualifications

Essential Skills

• Strong computer literacy and confidence working with software applications.

• Good analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Experience working with Microsoft Office and Google Workspace.

• Proficiency in Excel and Google Sheets.

• Ability to analyse, validate, and organise data.

• Strong written and verbal English communication skills.

• Good organisational and time management skills.

• Ability to learn new software systems and processes quickly.

• Experience using AI tools such as ChatGPT or similar productivity tools.

• Ability to work independently as well as within a team environment.

Desirable Skills:

Experience in any of the following areas would be an added advantage:

• Basic SQL and database knowledge.

• Software testing or quality assurance experience..

• Basic understanding of HTML and CSS.

• Experience creating reports and working with large datasets.

• Familiarity with CRM or business management systems.

• Canva or similar design tools.

• SEO fundamentals.

• Technical documentation or user guide creation.

• Experience supporting software users or clients.

• Exposure to software development environments or technical teams.

Education:

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.

What We Offer:

• Structured training and ongoing mentoring.

• Exposure to software systems, technical support, data management, and digital operations.

• Opportunity to work with Australian education providers and enterprise software solutions.

• Career growth opportunities based on performance and capability.

• Supportive and collaborative team environment.

• Long-term employment and professional development opportunities.

• It is a Full Time IT / Software / Data Analyst job for candidates with 0 - 1 years of experience.