System Admin

Intermediate Technician – On-Site IT Support

Experience: 2–5 years

Key Responsibilities

• Independently resolve on-site incidents and service requests

• Provide VIP user support with professionalism and urgency

• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps

• Support Boutique IT environments and applications

• Hands-on support for POS systems, barcode scanners and payment peripherals

• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

• Act as hands-and-eyes support for server / network teams

• Manage printer and MFP support, including remote support team and vendor coordination

• Support PC refresh activities:

◦ Device stagging, testing and replacement

◦ Planning and end user communication

◦ Data migration support (where applicable)

◦ Decommissioning and return of old devices

• Ensure accurate CMDB and asset updates during moves, changes and refresh

• Educate users on self-help options and remote support tools.

• Highlight automation opportunities to achieve optimization and efficiency goals.

• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

• Record tickets for every activity performed during routine on-site support operations.

• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

• Promote remote resolution to reduce unnecessary dispatch visits

• Support local IT project activities and initiatives

• Handle escalations

• Local stock management

• End user trainings and new user induction trainings

Skills

• Strong troubleshooting and client-side incident resolution skills

• Experience supporting VIP users

• Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools

• Knowledge of HAM processes

• Ability to prioritize tasks and manage multiple activities

• Strong customer-facing and communication skills

• LAN/WAN and server room equipment’s fundamentals knowledge

• Fluent in English and local language

• ITIL process knowledge preferred

• It is a Full Time IT / Software / Data Analyst job for candidates with 4 - 6 years of experience.