What type of tasks (work) will the person be doing?
( From Gaming Background Only )
Build, plan, execute and implement offers, events, cosmetic content, and other live content
Provide live service excellence to our players
Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards
Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers
Handling TIDs and localization
Configuration of live events
Detailed documentation of events and campaigns
Communication with PMs, Designers, DDs, artists and the rest of the team
What's the necessary experience and skills?
Skills
Attention to detail & highly organized
Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
Excellent oral and written communication skills
Passionate about games, what keeps players engaged, and what causes them to spend
A keen interest in F2P games, or a willingness to get familiar with the space
Experience:
Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools
Cross-Disciplinary Collaboration
Knowledge or willingness to learn tools like JIRA, Excel