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QA / Application Support Engineer

salary 13,000 - 15,000 /month
company-logo
job companyMac Solution
job location Khopoli, Mumbai
job experience6 - 12 months Experience in IT / Software / Data Analyst
1 Opening
full_time Full Time

Skills Required

SQL
Problem Solving
Communication

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working
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Job Benefits: Insurance, PF, Medical Benefits, IT Training
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Job Description

  • Incident Management & Ticket Logging: Acting as the primary point of contact for users, receiving requests via phone, email, or chat, and documenting them in ticketing systems like Jira or ServiceNow.

  • Basic Troubleshooting & Resolution: Handling routine issues such as user access issues, password resets, application configuration issues, and simple functional queries using documented scripts.

  • Request Fulfillment: Handling routine service requests, such as granting access to specific modules or assisting with user onboarding.

  • Escalation Management: Identifying issues that cannot be resolved within the set timeframe or complexity, and escalating them to L2 support with detailed documentation of troubleshooting performed.

  • Documentation & Communication: Maintaining accurate ticket records, informing users of progress, and updating technical documentation (Knowledge Base) to improve troubleshooting for future incidents.

Other Details

  • It is a Full Time IT / Software / Data Analyst job for candidates with 6 months - 1 years of experience.

More about this QA / Application Support Engineer job

  1. What skills and experience do you need for this QA / Application Support Engineer job?
    Ans : To apply for this QA / Application Support Engineer job, candidates should have skills like SQL, Problem Solving, Communication along with 1-1 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹13,000-₹15,000 per month in this QA / Application Support Engineer position.
  3. What is the work schedule for this QA / Application Support Engineer job?
    Ans : This QA / Application Support Engineer job has 6 days working days and timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Khopoli, Mumbai.
  5. How many vacancies are there for this QA / Application Support Engineer job?
    Ans : There is 1 vacancy for this QA / Application Support Engineer role.
  6. Is this job open for all genders?
    Ans : Yes, this QA / Application Support Engineer job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a QA / Application Support Engineer, you will work on skills like SQL, Problem Solving, Communication.
  8. What is the job location for this position?
    Ans : The job location for this QA / Application Support Engineer position is Khopoli, Mumbai.
  9. Who is the right fit for this QA / Application Support Engineer job?
    Ans : A candidate having skills like SQL, Problem Solving, Communication with 1-1 years of experience is the right fit for this QA / Application Support Engineer job.
  10. What makes this QA / Application Support Engineer job a good opportunity?
    Ans : This QA / Application Support Engineer job is a good opportunity as it offers a salary between ₹13,000-₹15,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits, IT Training

Skills Required

SQL, Problem Solving, Communication

Contract Job

No

Salary

₹ 13000 - ₹ 15000

Contact Person

Subhajit Singha
Posted 2 days ago

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