Network Engineer

Typical Responsibilities

• Answer user calls, emails, and support tickets.

• Reset passwords and unlock accounts.

• Install basic software and printers.

• Troubleshoot common issues (Wi-Fi, login problems, email issues).

• Escalate unresolved problems to L2 support.

• Document incidents and solutions in the ticketing system.

• Provide basic user guidance and training.

• Diagnose advanced hardware and software problems.

• Support servers, Active Directory, VPN, and network issues.

• Manage user permissions and group policies.

• Install and configure enterprise applications.

• Perform system maintenance and updates.

• Analyze recurring incidents and provide permanent fixes.

• Assist L1 staff and create knowledge-base articles.

• Escalate critical issues to L3 or specialized teams.

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Required Skills

• Basic knowledge of Windows/Linux/macOS.

• Microsoft 365 or Google Workspace.

• Networking basics (IP, DNS, Wi-Fi).

• Customer service and communication skills.

• Ticketing tools (ServiceNow, Jira, Zendesk, etc.).

• Strong troubleshooting skills.

• Windows Server / Linux administration.

• Active Directory & Group Policy.

• Networking (TCP/IP, DNS, DHCP, VPN).

• Virtualization basics (VMware/Hyper-V).

• Scripting basics (PowerShell/Bash preferred).

• Experience with monitoring and ticketing tools.

• Install CCTV cameras, DVRs, NVRs, and related equipment.

• Configure basic camera settings and recording schedules.

• Knowledge of CCTV systems and camera types.

• Basic networking (IP addressing, switches, routers).

• Basic troubleshooting skills

• It is a Full Time IT / Software / Data Analyst job for candidates with 2 - 4 years of experience.