IT Technician/Network Technician

Work Environment

• IT Helpdesk / Technical Support / Managed Services

• Rotational shifts may apply

• On-site.

Key Responsibilities

• Provide technical support for Microsoft Office 365 / Microsoft 365 services

• Troubleshoot issues related to Outlook, Exchange Online, Teams, OneDrive, SharePoint Online

• Handle user account creation, deletion, and modification via Microsoft 365 Admin Center

• Manage password resets, mailbox permissions, distribution lists, and shared mailboxes

• Diagnose and resolve email issues (mail flow, spam, connectivity, syncing)

• Support Teams issues (chat, calls, meetings, permissions)

• Assist with OneDrive and SharePoint access, sync, and permission issues

• Perform basic Azure Active Directory (AAD) user and group management

• Escalate complex issues to Level 2/Level 3 teams or Microsoft Support when required

• Maintain incident records, resolution notes, and SLA compliance

• Provide end-user guidance and basic training on Office 365 tools

Technical Skills Required

• Strong knowledge of Microsoft 365 / Office 365

• Hands-on experience with:

  • Exchange Online

  • Microsoft Teams

  • OneDrive for Business

  • SharePoint Online

• Familiarity with Azure Active Directory

• Basic understanding of PowerShell (user/mailbox commands preferred)

• Knowledge of Windows OS and basic networking concepts

• Experience with ticketing tools.

• It is a Full Time IT / Software / Data Analyst job for candidates with 6 months - 6+ years Experience.