IT Support/Call Coordinator

15,000 - 30,000 /month

Sun Computers

Navrangpura, Ahmedabad

2 - 6 years Experience in IT / Software / Data Analyst

1 Opening

Full Time

Skills Required

Excel / Advanced Excel

Problem Solving

Communication

Job Highlights

Graduate and above

All genders

10:30 AM - 07:30 PM | 6 days working

Job Description

IT Support Coordinator / Call Coordinator

📍 Location: Ahmedabad, Gujarat

Key Responsibilities:

Handle incoming customer support calls, emails, and service requests.
Provide first-level technical troubleshooting and basic issue diagnosis.
Offer remote technical support to customers whenever possible.
Log, track, and update service requests in the CRM system.
Assign and coordinate service calls with field engineers based on priority and location.
Monitor service tickets and ensure timely resolution within SLA.
Follow up with customers regarding service status and closure.
Maintain accurate records and prepare daily service reports using Microsoft Excel.
Coordinate with the technical team for pending or escalated issues.
Ensure excellent customer service and maintain professional communication.

Required Skills:

Basic knowledge of computer hardware, networking, and Windows operating systems.
Good troubleshooting and problem-solving skills.
Experience using CRM or service management software.
Proficiency in Microsoft Excel, Word, and Outlook.
Excellent communication skills in English and Hindi (Gujarati is an added advantage).
Ability to multitask and work under pressure.
Strong coordination and customer-handling skills.

Preferred Qualification:

Diploma/Bachelor's degree in Computer Science, IT, or a related field.

0–2 years of experience in IT support, service coordination, help desk, or customer support.
Diploma/Bachelor's degree in Computer Science, IT, or a related field.

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 2 - 6 years of experience.

More about this IT Support/Call Coordinator job

What skills and experience do you need for this IT Support/Call Coordinator job?
Ans : To apply for this IT Support/Call Coordinator job, candidates should have skills like Excel / Advanced Excel, Problem Solving, Communication along with 2-6 years of experience.
What salary is offered for this IT Support/Call Coordinator job?
Ans : The salary for this IT Support/Call Coordinator job ranges between ₹15,000-₹30,000 per month.
What is the work schedule for this IT Support/Call Coordinator job?
Ans : This IT Support/Call Coordinator job has 6 days working days and timings from 10:30 AM - 07:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Navrangpura, Ahmedabad.
How many vacancies are there for this IT Support/Call Coordinator job?
Ans : There is 1 vacancy for this IT Support/Call Coordinator role.
Is this job open for all genders?
Ans : Yes, this IT Support/Call Coordinator job is open for both male and female candidates.
What does the role of IT Support/Call Coordinator involve?
Ans : As a IT Support/Call Coordinator, your work will involve skills like Excel / Advanced Excel, Problem Solving, Communication. This role is part of IT / Software / Data Analyst category.
What is the job location for this position?
Ans : The job location for this IT Support/Call Coordinator position is Navrangpura, Ahmedabad.
Who is the right fit for this IT Support/Call Coordinator job?
Ans : A candidate having skills like Excel / Advanced Excel, Problem Solving, Communication with 2-6 years of experience is the right fit for this IT Support/Call Coordinator job.
What makes this IT Support/Call Coordinator job a good opportunity?
Ans : This IT Support/Call Coordinator job is a good opportunity as it offers a salary between ₹15,000-₹30,000 per month. This is a Full Time job and has 1 openings.