IT Professional

Job Title: IT Systems Engineer / IT Automation Executive (AI-Enabled) Department: Information Technology / Digital Systems Location: Mumbai (On-site / Hybrid) Experience: 1–4 Years (IT Systems, Automation, Cloud, IT Operations) Role Overview We are looking for a hands-on, system-oriented IT Systems Engineer / IT Automation Executive to support, maintain, and continuously improve the company’s digital ecosystem. This role goes well beyond traditional IT support. The individual will work across IT infrastructure, cloud & SaaS tools, internal systems, automation workflows, dashboards, security, and tool integrations — under the guidance of management and senior consultants. The ideal candidate is a technology problem-solver who enjoys building systems, automating repetitive work, and learning modern digital and AI-driven tools. Key Responsibilities 1. IT Infrastructure & Operations ● Manage day-to-day IT operations including: ○ Laptops, desktops, printers, peripherals ○ Office internet, routers, Wi-Fi, VPN connectivity ● Handle employee onboarding and offboarding: ○ System setup and configuration ○ Email, tool access, and permission management ● Provide basic to intermediate troubleshooting for: ○ Network connectivity issues ○ Hardware and system problems ● Maintain accurate and up-to-date IT asset inventory 2. Systems & Automation ● Support and build internal systems such as: ○ Google Sheets–based trackers ○ AppSheet / Power Apps workflows ○ Slack / Microsoft Teams notifications ● Create and maintain: ○ Automated task flows ○ Approval workflows ○ Simple bots and alerts ● Use scripts and APIs to: ○ Reduce manual effort ○ Integrate multiple tools and systems 3. Cloud & SaaS Tools Administration ● Manage cloud and SaaS platforms including: ○ Google Workspace / Microsoft 365 ○ Slack, Zoom, CRM, and internal tools ● Handle: ○ User creation and deactivation ○ Role-based access control ○ Tool configurations and settings 4. Data, Reports & Dashboards ● Assist in building and maintaining: ○ Power BI dashboards ○ Looker Studio reports ● Integrate data from: ○ Google Sheets and Forms ○ CRM systems ○ Internal databases ● Ensure data accuracy, consistency, and timely updates 5. Security, Access & Backups ● Maintain: ○ System and data backup routines ○ User access permissions ● Implement and monitor: ○ Basic IT security policies ○ Password standards and hygiene ○ Two-factor authentication (2FA) 6. AI & Automation Enablement (Learning-Focused) ● Use AI tools to support: ○ Automation initiatives ○ Internal productivity improvements ● Assist teams in adopting: ○ New digital tools ○ AI-assisted workflows ● Continuously learn and experiment with emerging automation and AI capabilities Required Technical Skills (1–4 Years) Must-Have Skills Area Skills Cloud Google Workspace / Microsoft 365 Automati on AppSheet / Power Apps / Zapier Scripting Basic JavaScript or Python Data SQL basics, API usage Dashboa rds Power BI or Looker Studio Systems Google Sheets, Google Forms Networki ng Basic networking, VPN concepts Security Access control, backups Good-to-Have Skills ● AWS / Azure fundamentals ● GitHub / version control basics ● RPA tools ● Slack bots and integrations ● AI APIs (OpenAI, Gemini, etc.) Soft Skills & Mindset ● Curious and continuous learner ● Strong documentation habits ● Ability to explain technical concepts to non-technical users ● Takes ownership of problems end-to-end ● Enjoys building systems, not just maintaining them Key Performance Indicators (KPIs) ● Speed and quality of issue resolution ● Number and impact of automations built ● Reduction in manual operational work ● System uptime and reliability ● Internal user satisfaction Ideal Candidate Profile ● Not a call-center or ticket-only IT support executive ● Aspires to grow into an IT Lead / Systems Architect / CTO-track role ● Enjoys automation, dashboards, and system design ● Learns fast and adapts to new technologies ● Builds solutions — not excuses This role is ideal for a technology professional who wants to grow with the organization and play a meaningful role in building scalable, intelligent digital systems.

• It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 5 years of experience.