IT Professional

45,000 - 85,000 /month

Phoenix Technologies India Private Limited

Madhapur, Hyderabad

0 - 3 years Experience in IT / Software / Data Analyst

10 Openings

Full Time

Skills Required

Problem Solving

Communication

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Provide technical support for Microsoft 365 (M365) including Outlook, Teams, OneDrive, SharePoint, and Exchange Online

Troubleshoot email issues, mailbox access, calendar problems, and mail flow in Exchange Online

Support user account management (creation, password reset, license assignment, access permissions) in M365 Admin Center

Handle basic Microsoft Intune / device management tasks like device enrollment and policy troubleshooting

Diagnose and resolve software-related issues (application errors, installation failures, updates)

Troubleshoot hardware issues such as desktops, laptops, printers, and peripherals

Identify and fix network-related problems (LAN/Wi-Fi connectivity, VPN issues, IP configuration, DNS issues)

Provide remote support using tools like Remote Desktop / TeamViewer

Log and track incidents using ticketing tools (ServiceNow, Jira, etc.) and ensure SLA compliance

Perform basic system maintenance (OS updates, antivirus checks, performance optimization)

Assist users with access issues and security policies (MFA, password policies, conditional access basics)

Escalate complex issues to higher-level teams when required

Maintain documentation of common issues and solutions (KB articles)

Deliver excellent customer support with clear communication and timely resolution

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 0 - 3 years of experience.

More about this IT Professional job

Can freshers or experienced candidates apply for this IT Professional role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this IT Professional role.
What salary is offered for this IT Professional job?
Ans : The salary for this IT Professional job ranges between ₹45,000-₹85,000 per month.
What are the working days and timings for this job?
Ans : This IT Professional job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madhapur, Hyderabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this IT Professional job is open for both male and female candidates.
What does the role of IT Professional involve?
Ans : As a IT Professional, your work will involve skills like Problem Solving, Communication. This role is part of IT / Software / Data Analyst category.
Where is this job located?
Ans : This IT Professional job is located in Madhapur, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Problem Solving, Communication along with 0-3 years of experience is ideal for this IT Professional job.
Why should you apply for this IT Professional job?
Ans : This IT Professional job offers a salary between ₹45,000-₹85,000 per month. This is a Full Time opportunity and has 10 openings available.