IT Professional

Job Title: IT Support Executive

Job Description

The IT Support Executive is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of computer systems, networks, and software applications. This role involves troubleshooting hardware and software issues, installing and configuring systems, and maintaining IT documentation.

è  Key Responsibilities

- Provide first level technical support to employees.

- Troubleshoot and resolve hardware, software, and network issues in a timely manner.

- Install, configure, and upgrade computer systems and software.

- Maintain and update IT asset inventory and documentation.

- Collaborate with IT team members to implement security measures and system improvements.

- Assist in the setup of new user accounts, permissions, and profiles.

- Monitor and maintain computer systems, Printers and networks to ensure optimal performance.

- Liaise with external vendors for hardware/software repairs and procurement.

- Train users on IT systems and best practices.

- Maintain CCTV, Access control and EPBX system.

- Other back-office work assigned by seniors.

- Escalate unresolved issues to higher-level support or management.          

è Requirements

- Bachelor’s degree in computer science, Information Technology, or related field.

- 0 to 2 years’ experience in IT support or similar role.

- Strong knowledge of Windows, Mac OS, and Microsoft Office Suite.

- Familiarity with networking protocols and hardware.

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.

- Customer-focused attitude and attention to detail.

- Knowledge of cybersecurity best practices.

è Salary Range – 15000 to 20000

• It is a Full Time IT / Software / Data Analyst job for candidates with 0 - 4 years of experience.