IT Professional

Job Description: IT Support Executive / IT Support Engineer

Company: Expo Advanced Materials Pvt. Ltd.
Location: Sector-5, Noida, Uttar Pradesh
Department: IT
Job Type: Full-Time | Work from Office

Job Summary

We are looking for an IT Support Executive / IT Support Engineer to manage day-to-day IT operations, provide technical support to employees, maintain IT assets, and troubleshoot hardware, software, network, printer, email, and remote-access issues. The ideal candidate should have hands-on experience in end-user support, Windows systems, LAN/Wi-Fi connectivity, and IT access management.

Key Responsibilities

1. Hardware & End-User Support

• Install, configure, maintain, and troubleshoot desktops, laptops, operating systems, and business applications.

• Diagnose and resolve hardware, software, printer, LAN, Wi-Fi, and peripheral-related issues.

• Manage IT assets, inventory, software installations, and user support tickets.

• Handle employee onboarding and offboarding, including IT equipment allocation, account setup, and access provisioning.

2. Operating Systems & Software Support

• Install and configure Windows operating systems and standard business applications.

• Troubleshoot system performance, application errors, login issues, and software compatibility problems.

• Perform basic system maintenance, updates, and security checks.

• Assist employees with technical issues and provide timely resolutions.

3. Network & Connectivity Support

• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network-related issues.

• Configure and support network connectivity for desktops, laptops, and shared devices.

• Diagnose IP configuration, DNS, gateway, and connectivity issues.

• Coordinate with internet service providers or external IT vendors when required.

4. IT Asset & User Access Management

• Maintain records of laptops, desktops, printers, peripherals, and other IT assets.

• Track asset allocation, returns, repairs, and replacements.

• Create, update, and disable user accounts and access permissions as authorized.

• Maintain IT documentation, inventory records, and support logs.

5. IT Security & Backup Support

• Ensure antivirus protection, operating system updates, and basic endpoint security.

• Support routine data backup processes and assist with data recovery when required.

• Follow company IT policies and maintain the confidentiality of company information.

• Escalate security incidents and recurring technical issues to the relevant team.

6. Printers, Email & Remote Access

• Configure and troubleshoot network printers, USB-connected printers, and shared printers.

• Resolve printer driver issues, print queue errors, and Group Policy-based printer deployment problems.

• Support remote users with VPN connectivity and troubleshoot access to internal network resources.

• Provide basic technical support for business applications, email configuration, and user account access issues.

7. Employee Technical Support

• Respond to employee IT requests and resolve issues within reasonable timelines.

• Guide users on systems, applications, printers, email, and connectivity.

• Maintain records of reported issues, troubleshooting steps, and resolutions.

• Coordinate with management and external vendors for IT-related requirements.

Required Qualifications

• Diploma, BCA, B.Sc. IT, B.Tech, or equivalent qualification in IT, Computer Science, or a related field.

• Practical experience in IT support, desktop support, or system administration.

• Good troubleshooting, communication, and problem-solving skills.

• Ability to support multiple employees and prioritize technical issues.

Preferred Experience

• Approximately 1–4 years of relevant IT support experience.

• Hands-on experience with Windows systems, printers, LAN/Wi-Fi, email, and user access management.

• Exposure to VPN, Active Directory, Group Policy, Microsoft 365, and IT asset management is an advantage.

• It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 4 years of experience.