Key Responsibilities:
Install and configure software at client locations.
Provide technical support and troubleshoot software-related issues.
Troubleshoot and resolve SQL Server and database-related issues.
Perform database backup, restore, and basic maintenance activities.
Configure and troubleshoot barcode scanners, printers, and local networks.
Provide remote technical support using AnyDesk or similar remote-support tools.
Handle and resolve day-to-day customer support tickets within defined timelines.
Train customers on software usage, features, and basic troubleshooting.
Coordinate with internal technical teams for complex issues and escalations.
Maintain proper records of customer issues, resolutions, installations, and support activities.
Key Skills:
Software Installation & Configuration
SQL Server Troubleshooting
Database Backup & Restore
AnyDesk / Remote Support
Customer Support & Ticket Handling
Good Communication Skills