IT Help Desk Executive

18,000 - 25,000 /month

Creative Plus Nettrade Llp

Ghatkopar (East), Mumbai

1 - 4 years Experience in IT / Software / Data Analyst

1 Opening

Full Time

Skills Required

Communication

Job Highlights

12th Pass and above

Females Only

10:00 AM - 07:00 PM | 6 days working

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

💻 IT Helpdesk Coordinator (Computer Hardware) Job Description

🧾 Job Title:

IT Helpdesk Coordinator – Computer Hardware

📍 Job Summary:

An IT Helpdesk Coordinator (Computer Hardware) is responsible for managing and supporting an organization’s hardware systems, handling user issues, coordinating with technicians, and ensuring smooth day-to-day IT operations. This role focuses mainly on desktops, laptops, printers, and related hardware.

🔧 Key Responsibilities:

Act as the first point of contact for IT hardware issues
Diagnose and troubleshoot hardware problems (PCs, laptops, printers, peripherals)
Log and track support tickets using helpdesk systems
Coordinate with field technicians or vendors for repairs and replacements
Install, configure, and maintain computer hardware systems
Perform routine maintenance and system upgrades
Manage inventory of IT hardware and spare parts
Ensure timely resolution of issues as per SLA (Service Level Agreement)
Assist users with basic technical guidance and setup
Maintain documentation of issues, solutions, and procedures

🧠 Skills & Requirements:

Diploma/Degree in IT, Computer Science, or related field
Strong knowledge of computer hardware and troubleshooting
Familiarity with operating systems (Windows, basic networking)
Experience with ticketing/helpdesk tools
Basic understanding of networking concepts
Good communication and coordination skills
Problem-solving and analytical thinking
Ability to work under pressure and manage multiple requests

🛠️ Technical Skills:

Hardware installation and repair
Printer and peripheral support
Knowledge of BIOS, drivers, and system configuration
Remote support tools and basic networking
Familiarity with tools like Microsoft Windows and TeamViewer

💼 Work Environment:

Office-based with occasional field support
Interaction with internal teams and external vendors
May require shift work in some organizations

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 4 years of experience.

More about this IT Help Desk Executive job

What qualifications and experience are required for this IT Help Desk Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Communication.
What is the salary and job type for this role?
Ans : The salary for this IT Help Desk Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What is the work schedule for this IT Help Desk Executive job?
Ans : This IT Help Desk Executive job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghatkopar (East), Mumbai.
How many vacancies are there for this IT Help Desk Executive job?
Ans : There is 1 vacancy for this IT Help Desk Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-4 years of experience are eligible to apply for this IT Help Desk Executive role. Only female candidates are eligible.
What are the key responsibilities of this IT Help Desk Executive job?
Ans : As a IT Help Desk Executive, key responsibilities include skills like Communication. This role is part of IT / Software / Data Analyst category.
What is the job location for this position?
Ans : The job location for this IT Help Desk Executive position is Ghatkopar (East), Mumbai.
Who is the right fit for this IT Help Desk Executive job?
Ans : A candidate having skills like Communication with 1-4 years of experience is the right fit for this IT Help Desk Executive job.
What makes this IT Help Desk Executive job a good opportunity?
Ans : This IT Help Desk Executive job is a good opportunity as it offers a salary between ₹18,000-₹25,000 per month. This is a Full Time job and has 1 openings.