Field Manager

The Role

As the Senior Fieldwork Manager, you will be the ultimate air-traffic controller for our quantitative projects. You will be responsible for sourcing high-quality respondents from a global network of panel vendors, blending sample to meet complex demographic quotas, and protecting our profit margins by strictly managing the Buy-vs-Sell spread.

You will also serve as the escalation point for junior Project Managers and take ownership of building strategic, long-term partnerships with top-tier panel providers (e.g., Cint, Dynata, Toluna, and niche B2B panels).

Key Responsibilities

1. Sample Procurement & Negotiation

• Evaluate client project specifications (N-size, IR, LOI, targeting criteria) and determine global sample feasibility.

• Distribute Request for Quotes (RFQs) to multiple panel vendors, aggressively negotiating Cost Per Interview (CPI) to maximize project profitability.

• Develop "Sample Blending" strategies to ensure complex quotas are filled without relying on a single vendor, mitigating risk and controlling costs.

• Discover, vet, and onboard new niche panel partners (B2B, Healthcare, ITDMs) to expand our procurement capabilities.

2. Technical Setup & Field Management

• Generate, map, and test standard industry redirect links (Complete, Terminate, Quota Full, Security Term) across multiple vendors and survey platforms (e.g., Decipher, Qualtrics).

• Ensure tracking parameters (e.g., &rid=, uid=) are passing correctly to guarantee accurate vendor payouts and prevent data loss.

• Execute soft launches to monitor initial Incidence Rates (IR) and Length of Interview (LOI) against vendor expectations.

• Monitor real-time fieldwork dashboards, actively pausing/resuming vendor traffic to balance quotas and prevent expensive over-sampling.

3. Data Quality & Reconciliation

• Act as the first line of defense against survey fraud (bots, click farms, VPN abuse, speeders, and straight-liners).

• Review interim data files to spot-check for low-quality responses and immediately pause underperforming vendors.

• Lead the end-of-month reconciliation process: comparing platform completes against vendor-claimed completes, issuing scrub reports, and negotiating final invoices to prevent margin leakage.

4. Leadership & Process Optimization

• Build and maintain the "Vendor Scorecard" to track partner performance based on EPC (Earnings Per Click), conversion rates, and historical fraud levels.

• Mentor and train junior Project Managers on best practices for link testing, vendor communication, and crisis management.

• Identify bottlenecks in the fieldwork lifecycle and implement workflow automations to increase speed-to-field.

Qualifications & Requirements

• Experience: 4+ years of direct experience in Online Market Research Operations, Fieldwork Management, or Sample Procurement.

• Domain Expertise: Absolute fluency in market research economics and metrics (CPI, IR, LOI, N-size, Conversion Rates, EPC).

• Technical Literacy: Hands-on experience with survey programming/hosting platforms (FocusVision Decipher, Qualtrics, Confirmit) and a flawless understanding of URL redirect logic and parameter mapping.

• Vendor Knowledge: A deep existing network and understanding of the global online panel ecosystem (API integrations like Cint/Lucid are a major plus).

• Financial Acumen: Strong commercial awareness with a track record of protecting project margins and successfully disputing bad data during reconciliation.

• Soft Skills: Extreme attention to detail (one broken link kills a project), high emotional intelligence for vendor negotiations, and the ability to thrive in a high-urgency, deadline-driven environment.

What We Offer

• Competitive base salary + performance-based bonuses tied to margin protection and project volume.

• Comprehensive health and other benefits with perks.

• A tech-forward environment where you will have access to the best tools to automate manual grunt work, allowing you to focus on strategy and vendor relations.

• A clear progression path to Director of Operations.

• Flexible Timings.

• It is a Full Time IT / Software / Data Analyst job for candidates with 3 - 6+ years Experience.