Desktop Support Engineer / Technician

Laptop Repair Technician / Refurbishing Engineer

Department

Refurbishing / Technical Operations

Location

[Factory / Service Center Location]

Reports To

Production Team Lead / Technical Supervisor

Job Summary

The Laptop Repair Technician is responsible for diagnosing, repairing, testing, and refurbishing laptops to meet company quality standards. The role requires technical accuracy, speed, and adherence to SOPs to ensure refurbished laptops are ready for resale with minimal turnaround time.

Key Responsibilities

1. Diagnosis & Repair

Diagnose hardware and basic software issues in laptops received for refurbishing

Repair or replace faulty components such as motherboard, RAM, HDD/SSD, display, keyboard, battery, ports, and cooling systems

Perform BIOS updates, OS installation, and driver configuration as required

2. Refurbishing & Assembly

Assemble laptops as per defined refurbishing standards

Ensure proper fitting, cable management, and cleanliness during assembly

Use approved tools, spares, and ESD-safe practices

3. Quality Control & Testing

Perform functional testing (boot, display, keyboard, ports, Wi-Fi, battery health, etc.)

Ensure laptops pass internal Technical QC standards before handover

Rework and rectify QC-rejected units within defined timelines

4. ERP & Documentation

Scan and update serial numbers, part replacements, and job status in ERP system

Accurately record repair actions, spares used, and QC status

Maintain traceability of laptops and components

5. Productivity & Turnaround Time

Complete assigned jobs within defined TAT

Coordinate with Team Lead, Store, and Spare Team to avoid delays

Ensure engineers do not face idle time due to pending allocations

6. Compliance & Safety

Follow company SOPs, ESD norms, and safety guidelines

Maintain workbench discipline and 5S standards

Report recurring issues or process gaps to Team Lead

Key Performance Indicators (KPIs)

Units repaired and QC passed per day

First-time QC pass percentage

Repair accuracy (minimum rework)

Adherence to TAT and productivity targets

ERP accuracy and real-time updates

Required Skills & Qualifications

ITI / Diploma / Certification in Electronics, Computer Hardware, or equivalent

1–3 years of experience in laptop/desktop repair or refurbishing (freshers may be considered)

Strong knowledge of laptop hardware components and troubleshooting

Basic understanding of Windows OS installation and BIOS settings

Ability to work in a fast-paced, target-driven environment

Behavioral Expectations

High attention to detail and accuracy

Discipline, punctuality, and ownership of work

Willingness to work on repetitive tasks with consistency

Team-oriented with a process-driven mindset

Working Conditions

Factory / production floor environment

Standing and bench-based technical work

Shift-based operations, if applicable

• It is a Full Time IT / Software / Data Analyst job for candidates with 2 - 5 years of experience.