Data Analyst / Business Analyst Intern

Role Overview

We are looking for a highly communicative, customer-centric professional to join our team. This role is perfect for someone who balances "people skills" with strong analytical capabilities. You will be the primary point of contact for our diverse client base while maintaining meticulous data records using advanced Excel functions.

Key Responsibilities

• Customer Engagement: Manage inbound and outbound communications, ensuring a high-quality experience for clients.

• Trilingual Support: Fluidly communicate with stakeholders in English, Hindi, and Bengali to resolve queries and build rapport.

• Data Management: Maintain and update customer databases with 100% accuracy.

• Reporting: Generate daily and weekly reports to track customer satisfaction, issues, and resolutions.

• Problem Solving: Identify customer pain points and coordinate with internal teams to provide timely solutions.

Technical & Language Requirements

• Language Mastery: Absolute fluency (written and spoken) in English, Hindi, and Bengali is mandatory.

• Advanced Excel Skills: You must be comfortable handling large datasets. Proficiency in the following is required:

  • Lookup Functions: (VLOOKUP, XLOOKUP, HLOOKUP)

  • Data Summarization: Pivot Tables and Pivot Charts.

  • Logical Formulas: SUMIF/SUMIFS, COUNTIF, IF statements.

  • Data Cleaning: Text-to-columns, removing duplicates, and data validation.

Candidate Profile

• Empathetic Communicator: You listen actively and can explain complex information simply.

• Detail-Oriented: You enjoy "diving into the data" and ensuring every row in a spreadsheet is correct.

• Multitasker: You can switch between a phone call and a spreadsheet without losing focus.

• It is a Full Time IT / Software / Data Analyst job for candidates with 6 months - 1 years of experience.