CRM Technical Consultant (Junior)

18,000 - 22,000 /month

Vr Hr Solutions

Phase 11 Sector 65 Mohali, Mohali

0 - 1 years Experience in IT / Software / Data Analyst

99 Openings

Full Time

Job Highlights

Graduate and above

All genders

08:00 AM - 08:00 PM | 5 days working

Job Benefits: Cab, PF

Job Description

Technical Support Agents

(often for chat or voice) to resolve client technology issues, including web hosting, domain, and software troubleshooting. Responsibilities include providing excellent technical support, handling escalations, using CRM software to document queries, and achieving specific quality and productivity metrics,

Technical Troubleshooting: Providing support for domains, web hosting, and technical issues related to products/services.
Customer Interaction: Handling inquiries via phone, email, or chat, ensuring high-quality customer experience.
Documentation: Accurately logging customer information and recording resolution details in software systems.
Process Compliance: Adhering to company security, confidentiality, and data protection policies.
Escalation Handling: Managing and resolving complex technical issues or escalating them to appropriate departments.
Metrics & Targets: Meeting key performance indicators (KPIs) such as Average Handling Time (AHT) and Quality Scores.

Freshers & experienced candidates are eligible

20,000 per month CTC

Rotational shifts (8:00 AM – 8:00 PM)

Good English Communication skills (mandatory)

Qualification:

BCA
B.Sc. Computer Science
B.Sc. IT
B.Tech
Diploma in Engineering (after 12th)

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 0 - 1 years of experience.

More about this CRM Technical Consultant (Junior) job

Can freshers or experienced candidates apply for this CRM Technical Consultant (Junior) role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this CRM Technical Consultant (Junior) role.
What is the salary and job type for this role?
Ans : The salary for this CRM Technical Consultant (Junior) job ranges between ₹18,000-₹22,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This CRM Technical Consultant (Junior) job has 5 days working days and timings from 08:00 AM - 08:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase 11 Sector 65 Mohali, Mohali.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this CRM Technical Consultant (Junior) job is open for both male and female candidates.
Where is this job located?
Ans : This CRM Technical Consultant (Junior) job is located in Phase 11 Sector 65 Mohali, Mohali.
Why should you apply for this CRM Technical Consultant (Junior) job?
Ans : This CRM Technical Consultant (Junior) job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 99 openings available.