Job Title: CRM Executive (Customer Relationship Management)
Location: VIP Road, Raipur
Salary: ₹18,000 – ₹25,000 per month
Job Type: Full-Time
Working Hours: 10:30 AM – 7:30 PM
Job Description:
We are seeking a proactive and customer-focused CRM Executive for a Tours & Travel company. The candidate will be responsible for managing customer interactions, handling inquiries, and ensuring a smooth travel booking experience.
Key Responsibilities:
Manage customer inquiries via calls, WhatsApp, email, and walk-ins
Maintain and update customer data in the CRM system
Follow up with leads and convert them into bookings
Coordinate with operations and vendors for travel arrangements
Handle customer complaints and provide timely resolutions
Build and maintain long-term customer relationships
Share travel packages, offers, and updates with clients
Requirements:
Graduate in any discipline (preferred)
Good communication and interpersonal skills
Basic computer knowledge (MS Excel, CRM tools)
Experience in Tours & Travel / Hospitality industry is a plus
Ability to handle multiple clients and tasks efficiently
Sales and customer handling skills
Key Skills:
Communication & Negotiation
Customer Handling
Lead Conversion
Problem Solving
Time Management
Benefits:
Competitive salary package
Performance-based incentives
Career growth opportunities in the travel industry.
For More Information Contact HR SANYA VISHWAKARMA :- +91 73895 26673