CRM Technical Consultant (Junior)

20,000 - 25,000 /month

Shri Ram Associate

Sector 68 Faridabad, Faridabad

2 - 3 years Experience in IT / Software / Data Analyst

2 Openings

Full Time

Skills Required

SEO

Python

JavaScript

Excel / Advanced Excel

Testing / QA (Manual / Automation)

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Cab, Insurance, PF, Medical Benefits, IT Training

PAN Card, Aadhar Card, Bank Account

Job Description

Job Responsibilities:

Handle inbound & outbound customer support calls

Resolve customer queries related to product usage, warranty, service & troubleshooting

Ensure timely follow-up and closure of customer issues

Maintain a professional & empathetic approach, especially during escalations

Log, track, and update customer cases in the CRM system

Coordinate with service centers, operations & logistics teams

Assist customers with returns, replacements & repairs as per policy

Keep customers informed about resolution timelines & next steps

Build strong customer relationships through consistent support

✅ Key Skills & Requirements:

1–3 years experience in CRM / Customer Support / Call Handling

Strong communication skills in English & Hindi

Experience with CRM tools such as Zoho, Freshdesk, or similar

Good multitasking & problem-solving abilities

Customer-first attitude with attention to detail

Proper call documentation & case tracking skills

Other Details

It is a Full Time IT / Software / Data Analyst job for candidates with 2 - 3 years of experience.

More about this CRM Technical Consultant (Junior) job

What skills and experience do you need for this CRM Technical Consultant (Junior) job?
Ans : To apply for this CRM Technical Consultant (Junior) job, candidates should have skills like SEO, Python, JavaScript, Excel / Advanced Excel, Testing / QA (Manual / Automation) along with 2-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this CRM Technical Consultant (Junior) position.
What is the work schedule for this CRM Technical Consultant (Junior) job?
Ans : This CRM Technical Consultant (Junior) job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 68 Faridabad, Faridabad.
How many vacancies are there for this CRM Technical Consultant (Junior) job?
Ans : There are 2 vacancies for this CRM Technical Consultant (Junior) role.
Is this job open for all genders?
Ans : Yes, this CRM Technical Consultant (Junior) job is open for both male and female candidates.
What work will you do in this role?
Ans : As a CRM Technical Consultant (Junior), you will work on skills like SEO, Python, JavaScript, Excel / Advanced Excel, Testing / QA (Manual / Automation).
What is the job location for this position?
Ans : The job location for this CRM Technical Consultant (Junior) position is Sector 68 Faridabad, Faridabad.
Who is the right fit for this CRM Technical Consultant (Junior) job?
Ans : A candidate having skills like SEO, Python, JavaScript, Excel / Advanced Excel, Testing / QA (Manual / Automation) with 2-3 years of experience is the right fit for this CRM Technical Consultant (Junior) job.
What makes this CRM Technical Consultant (Junior) job a good opportunity?
Ans : This CRM Technical Consultant (Junior) job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.