CRM Technical Consultant (Junior)

20,000 - 25,000 /month

Shri Ram Associate

Sector 68 Faridabad, Faridabad

2 - 3 years Experience in IT / Software / Data Analyst

Replies in 24hrs

2 Openings

Full Time

SEO

Python

JavaScript

Excel / Advanced Excel

Testing / QA (Manual / Automation)

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Cab, Insurance, PF, Medical Benefits, IT Training

PAN Card, Aadhar Card, Bank Account

Job Responsibilities:

Handle inbound & outbound customer support calls

Resolve customer queries related to product usage, warranty, service & troubleshooting

Ensure timely follow-up and closure of customer issues

Maintain a professional & empathetic approach, especially during escalations

Log, track, and update customer cases in the CRM system

Coordinate with service centers, operations & logistics teams

Assist customers with returns, replacements & repairs as per policy

Keep customers informed about resolution timelines & next steps

Build strong customer relationships through consistent support

✅ Key Skills & Requirements:

1–3 years experience in CRM / Customer Support / Call Handling

Strong communication skills in English & Hindi

Experience with CRM tools such as Zoho, Freshdesk, or similar

Good multitasking & problem-solving abilities

Customer-first attitude with attention to detail

Proper call documentation & case tracking skills

It is a Full Time IT / Software / Data Analyst job for candidates with 2 - 3 years of experience.

What is the eligibility criteria to apply for this CRM Technical Consultant (Junior) job?
Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Faridabad.
How many working days are there for this CRM Technical Consultant (Junior) job?
Ans: This CRM Technical Consultant (Junior) job will have 6 working days.
Are there any charges applicable while applying or joining this CRM Technical Consultant (Junior) job?
Ans: No, there is no fee applicable for applying this CRM Technical Consultant (Junior) job and during the employment with the company, i.e., Shri Ram Associate.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this CRM Technical Consultant (Junior) role?
Ans: There is an immediate opening of 2 CRM Technical Consultant (Junior) at Shri Ram Associate
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this IT / Software / Data Analyst job.
What are the timings of this CRM Technical Consultant (Junior) job?
Ans: This CRM Technical Consultant (Junior) job has 09:00 AM - 06:00 PM timing.