CRM Technical Consultant (Junior)

JOB DESCRIPTION – CRM EXECUTIVE

OMANA PROJECTS

📍 Location: Noida, Sector 62
🏢 Company: Omana Projects
💼 Job Type: Full-Time
📈 Experience Required: 1–2 Years

ABOUT OMANA PROJECTS

Omana Projects is a leading real estate and investment consulting organization specializing in industrial, residential, logistics, and mixed-use opportunities. We are committed to delivering exceptional customer experiences through professional service, effective communication, and strong relationship management.

POSITION OVERVIEW

We are looking for a detail-oriented and customer-focused CRM Executive to manage customer interactions, maintain accurate records, coordinate with sales teams, and ensure smooth follow-up processes. The ideal candidate should have basic CRM knowledge, excellent communication skills, and experience in customer relationship management.

KEY RESPONSIBILITIES

• Manage and update customer data in the CRM system.
• Maintain accurate records of leads, inquiries, and customer interactions.
• Coordinate with the sales team for lead allocation and follow-up activities.
• Ensure timely follow-ups with customers and maintain communication records.
• Track lead status and update customer information regularly.
• Handle customer queries and provide necessary support and assistance.
• Prepare daily, weekly, and monthly reports related to leads and customer activities.
• Ensure data accuracy and maintain proper documentation.
• Support customer retention and relationship-building initiatives.

QUALIFICATIONS & EXPERIENCE

• Graduate in any discipline.
• 1–2 years of experience in CRM, Customer Service, Sales Coordination, or related roles.
• Basic understanding of CRM software and customer management processes.
• Experience in Real Estate CRM will be an added advantage.

CORE COMPETENCIES

• Good communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Basic knowledge of CRM tools and database management.
• Proficiency in MS Excel, Word, and Outlook.
• Ability to multitask and coordinate effectively with multiple departments.
• Customer-centric approach and problem-solving skills.

WHY JOIN OMANA PROJECTS

• Professional and growth-oriented work environment.
• Opportunity to learn and grow within a fast-growing organization.
• Exposure to real estate and investment consulting industry.
• Supportive team culture and career development opportunities.

Interested candidates can apply now.

• It is a Full Time IT / Software / Data Analyst job for candidates with 1 - 2 years of experience.