A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 18,000 /month
Biolume Skin Science Private Limited
Sector 49 Noida, Noida
6 - 12 months Experience in IT / Software / Data Analyst
Full Time
Job Description – CRM Executive
Company: Biolume Skin Science
Location: Noida, Uttar Pradesh
Designation: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 years preferred
Working Hours: 10:00 AM – 6:30 PM
Working Days: 6 days a week
Salary: As per industry standards and candidate experience
Job Summary
Biolume Skin Science is looking for a responsible and customer-focused CRM Executive to manage customer communication, queries, follow-ups, feedback, and relationship management.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other channels.
- Maintain customer records and update CRM/database regularly.
- Follow up with customers regarding orders, services, and queries.
- Coordinate with Sales, Marketing, Dispatch, and other teams for customer requirements.
- Handle customer complaints professionally and ensure timely resolution.
- Collect customer feedback and maintain customer satisfaction records.
- Prepare daily/weekly CRM reports and follow-up reports.
- Maintain proper records of leads, customers, follow-ups, and conversions.
- Support customer retention and repeat-order activities.
- Ensure timely communication and follow-up with existing and potential customers.
Skills Required
- Good communication and interpersonal skills.
- Basic knowledge of CRM software and MS Excel.
- Good follow-up and coordination skills.
- Customer-focused and problem-solving attitude.
- Ability to maintain accurate records.
- Hindi and English communication skills preferred.
Preferred Candidate
- Experience in CRM, customer support, sales coordination, or a similar role.
- Experience in cosmetics, skincare, FMCG, or personal-care industry will be an advantage.
High DemandHigh Demand
