Technical Support Executive

Job Title: Technical Support Executive

Number of Positions: 3

Location: Noida Sector 10 / Client Sites across Delhi NCR

Employment Type: FullTime

Experience Required: 0–2 Years

Department: Technical Support / Customer Success

Salary: ₹15,000 – ₹20,000 per month

Position Overview

We are seeking enthusiastic and technically proficient individuals to join our team as Technical Support Executives. This role involves providing first level technical assistance, resolving hardware/software/network issues, and ensuring timely support delivery. Ideal candidates will have strong technical basics, effective communication, and a customer first approach.

Key Responsibilities

• Provide technical support to clients via phone, email, or remote access tools.

• Diagnose and troubleshoot software, hardware, and basic network issues.

• Log and manage support tickets; ensure timely resolution within SLA.

• Coordinate with development and QA teams for escalated issues.

• Maintain accurate records of technical issues and their resolutions.

• Guide users through solutions and offer technical guidance when needed.

• Ensure customer satisfaction through professional and timely followups.

Required Qualifications & Skills

• Graduate in Computer Science, IT, or a related field.

• 0–2 years of experience in a technical/customer support role.

• Good knowledge of operating systems, basic networking, and software installations.

• Strong verbal and written communication skills.

• Familiarity with remote support tools, ticketing systems, and basic troubleshooting.

• Ability to work independently and handle multiple tasks efficiently.

Preferred Qualifications

• B.Tech / BCA / MCA or diploma in Computer Science / IT.

• Basic certifications in hardware, networking, or system support are a plus.

• Prior experience in a tech support or helpdesk environment is desirable.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 2 years of experience.

More about this Technical Support Executive job

1. What is the eligibility criteria to apply for this Technical Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Technical Support Executive job?
   Ans: This Technical Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Technical Support Executive job?
   Ans: No, there is no fee applicable for applying this Technical Support Executive job and during the employment with the company, i.e., MARTVALLEY ONLINE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Support Executive role?
   Ans: There is an immediate opening of 3 Technical Support Executive at MARTVALLEY ONLINE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Technical Support Executive job?
   Ans: This Technical Support Executive job has 09:00 AM - 06:00 PM timing.