Technical Support Engineer

About Schoolnet Group: We are leading EdTech service provider to the K12 segment and offer a wide range of outcome focused innovative solutions that bring quality learning within everyone's reach. Together with our partners and subsidiaries, we envision, create, and implement solutions spanning education, employability, and employment. In the last 25 years, we have empowered 25 millions of students, teachers, and youth in India and outside with life-improving capabilities.

We provide synchronized In-School and After-School digital solutions to K-12 schools, as well as students, in the Middle and Bottom of the Pyramid (MBOP). Through our subsidiary Learnet Skills, we offer skills training programmes for inclusive growth for students in school, unemployed youth, trainers, and the existing workforce leading to employability, employment and/or productivity enhancement.

Position Overview:

We are seeking a dedicated and skilled Technical Support Engineer to join our team. The successful candidate will be responsible for the troubleshooting, installation, maintenance, and repair of K-Yan devices. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to manage a significant number of devices effectively.

Key Responsibilities:

•Resolving Hardware and Software related calls on priority and support to ensure closure within SLA.

•Share a visit plan under his jurisdiction on monthly basis to the project manager. Inform the visit plan (based on his/her monthly plan) to the call centre every morning.

•Visit 2 schools at least on regular basis, maintain and update the School Visit Register

•Purpose of School Visit :-

oVerify Hardware and Software up-time.

oFollow-up with the concerned vendor and ensure timely rectification in coordination with the Call Centre, Zonal Head through phone and email.

oTo collect information and feed backs from HM/Community/Students.

oTo collect and verify all the registers/reports with proper sign off.

oMeeting with HM/Committee/Community on education delivery and assessments.

oTaking sign off from the HM. g) Taking good quality pictures and video clips on regular basis.

oBaseline and Endline Survey in respect of E-Learning awareness (as & when required).

oUpload the school visit report details on regular basis.

•In case of any problem inform the Call centre/Zonal head/Project Manager immediately.

•Interact with the District Education Officer (DI), Secondary Education on regular basis.

•Send periodic reports to regional office and attend review meetings on monthly basis : -

oTraining Attendance Sheet and feed backs.

oMonthly School Visit Report

oMonthly Visit Plan

oHardware & Software Up & Down Time Report

oProject Expenses Settlement

oSubmission of Pictures & Videos on monthly basis.

•In case of Theft follow the proper process (School Visit for Verification, Collect Request Letter from School and FIR Report), taking Good Pictures and inform ZH/PM/CR as early as possible.

•Complete the Edu-Technical Support Visit and Preventive Maintenance Visit in the assigned K-Yan schools in the respective districts.

•Any other activities parenting to the greater interest of the company.

•Ensure the business development activities for Schoolnet Products and services i. e. Digital Initiatives in the catchment areas/districts.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 4 years of experience.

More about this Technical Support Engineer job

1. What is the eligibility criteria to apply for this Technical Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Sirsa.
3. How many working days are there for this Technical Support Engineer job?
   Ans: This Technical Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Technical Support Engineer job?
   Ans: No, there is no fee applicable for applying this Technical Support Engineer job and during the employment with the company, i.e., SCHOOLNET INDIA LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Support Engineer role?
   Ans: There is an immediate opening of 1 Technical Support Engineer at SCHOOLNET INDIA LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Technical Support Engineer job?
   Ans: This Technical Support Engineer job has 09:00 सुबह - 06:00 शाम timing.