Technical Support Engineer

Technical Support Engineer (L2 / L3) – Job Description

Experience: 2–4 Years
Location: Chennai
Role Type: Full-time / Work from Office or Hybrid

Job Summary

We are looking for an experienced L2/L3 Technical Support Engineer who can handle advanced technical issues, work closely with product/engineering teams, and ensure high-quality customer support for software or IT systems.

Responsibilities

• Provide L2/L3 level technical support for software, applications, systems, or networks

• Troubleshoot and resolve complex technical issues escalated from L1 teams

• Perform root cause analysis (RCA) and recommend fixes

• Handle issues related to servers, applications, databases, APIs, integrations

• Work with engineering teams to identify bugs and follow up until resolution

• Assist with deployments, patch updates, and configuration changes

• Maintain documentation, SOPs, and troubleshooting guides

• Monitor system performance and raise alerts proactively

• Communicate solutions clearly to internal teams or clients

Required Skills

• Strong understanding of Operating Systems (Linux/Windows)

• Knowledge of SQL queries and database troubleshooting (MySQL/PostgreSQL)

• Experience with API testing (Postman, Swagger)

• Familiarity with networking concepts – DNS, DHCP, VPN, Firewalls

• Hands-on experience in handling logs, monitoring tools, and error tracing

• Ability to diagnose issues in applications, scripts, and backend logic

• Working knowledge of Cloud basics (AWS/Azure/GCP) is an advantage

• Good understanding of Git, Jira, ticketing tools

Good-to-Have Skills

• Experience supporting Java/Python-based applications

• Shell scripting basics

• Understanding of CI/CD pipelines

• Knowledge of microservices architecture

Qualifications

• BE/BTech in Engineering or BSc in Computer/IT

• 2–4 years of experience in technical support or application support roles

Soft Skills

• Strong problem-solving and analytical skills

• Ability to handle pressure and manage priorities

• Excellent communication (client-facing role)

Salary Range

₹4.5 LPA – ₹6 LPA (depends on L2 vs L3 expertise)

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 4 years of experience.

More about this Technical Support Engineer job

1. What is the eligibility criteria to apply for this Technical Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹34000 - ₹39500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Technical Support Engineer job?
   Ans: This Technical Support Engineer job will have 5 working days.
4. Are there any charges applicable while applying or joining this Technical Support Engineer job?
   Ans: No, there is no fee applicable for applying this Technical Support Engineer job and during the employment with the company, i.e., Adway Institute Of Management Education Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Support Engineer role?
   Ans: There is an immediate opening of 4 Technical Support Engineer at Adway Institute Of Management Education Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Technical Support Engineer job?
   Ans: This Technical Support Engineer job has 09:00 AM - 06:00 PM timing.