Technical Assistant

Key Responsibilities

• Provide technical assistance and support for incoming service requests via calls, emails, or internal systems.

• Troubleshoot issues related to software, hardware, network, and user access.

• Escalate unresolved incidents to higher-level support (L2/L3) as per SOPs.

• Track and update ticket statuses using ITSM tools.

• Support users in Windows, Linux, basic networking, or enterprise applications depending on project alignment.

• Maintain documentation and logs for issue resolution and process updates.

• Adhere to SLA and quality standards while delivering support.

• Participate in scheduled shifts and rotational weekends, if required.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 6+ years Experience.

More about this Technical Assistant job

1. What is the eligibility criteria to apply for this Technical Assistant job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Technical Assistant job?
   Ans: This Technical Assistant job will have 6 working days.
4. Are there any charges applicable while applying or joining this Technical Assistant job?
   Ans: No, there is no fee applicable for applying this Technical Assistant job and during the employment with the company, i.e., INFOSYS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Assistant role?
   Ans: There is an immediate opening of 99 Technical Assistant at INFOSYS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Technical Assistant job?
   Ans: This Technical Assistant job has 09:00 AM - 06:00 PM timing.