Job Title: Field Service Engineer
Location: Coimbatore
Job Type: Full-Time | Field Job
Job Summary:
We are looking for an experienced Field Service Engineer with hands-on expertise in Windows Servers, Firewalls, and NAS box installation. This role involves traveling to customer locations to perform AMC (Annual Maintenance Contract) visits, installations, troubleshooting, and preventive maintenance.
Key Responsibilities:
· Install, configure, and maintain Windows Servers, Firewalls, and NAS boxes at customer sites.
· Perform AMC visits for contracted customers, ensuring systems are running optimally.
· Diagnose and resolve hardware, network, and software issues on-site.
· Provide technical support, system upgrades, and preventive maintenance services.
· Document service activities, reports, and customer feedback after each visit.
· Collaborate with the internal technical team for escalations and remote support.
· Maintain professionalism and deliver excellent customer service during all interactions.
Requirements:
· Proven working experience with Windows Server administration (installation, configuration, and troubleshooting).
· Hands-on experience in Firewall configuration and security policy management.
· Strong knowledge of NAS box installation and configuration.
· Good understanding of networking concepts (LAN/WAN, IP addressing, VPN).
· Willingness to travel extensively for field assignments.
· Strong problem-solving and communication skills.
· Minimum 2–3 years of relevant experience in field service or system administration.
Qualifications:
· Diploma/Degree in Computer Science, IT, or related field.
· Relevant certifications (e.g., Microsoft, Firewall vendor-specific, NAS solutions) will be an added advantage.
Note: Freshers should not apply!