Service engineer

Providing a Single Point of Contact (SPOC) for assistance with IT services under scope

•   Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)

•  Acknowledge the tickets, allocate appropriate category

•  Classify the tickets as per Severity and Impact

•   Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis.

•   Allocate the ticket to the respective support groups and track the ticket for closure

•   Recording, tracking, and updating incident ticket information in the service desk tool

•   Ensure activity details are updated in the tool by the respective support groups.

•  Route service requests to the appropriate teams (viz. user mgmt. Group, mail mgmt. group etc.) Provide first level telephonic support for end user issues pertaining to desktop/laptops, OS, client applications

•  Escalate incidents / tickets which are going beyond the service levels

•  Escalate incidents pertaining to Supplier’s non-performance or delays

•  Escalate issues pertaining to user's non-availability or non-cooperation

•  Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 2 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., CANTIK TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 2 Service engineer at CANTIK TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has 09:00 सुबह - 06:00 शाम timing.