Service advisor

We are looking for a Service Delivery manager (sale) to join our team at Puthur Infotech Private Limited to resolve hardware & network issues and maintain overall IT infrastructure. This role offers an in-hand salary of ₹20000 - ₹40000 and a chance to work in a technology-driven environment.

Key Responsibilities:

• Service Delivery Management

  Oversee end-to-end service delivery processes and ensure adherence to SLAs and KPIs.

  Act as the primary escalation point for service issues and resolve them promptly.

  Monitor service performance metrics and drive continuous improvements.

  Client Relationship Management

  Build and maintain strong relationships with clients, ensuring expectations are met or exceeded.

  Conduct regular service review meetings with clients.

  Understand client requirements and translate them into operational action plans.

  Team Management & Coordination

  Lead, mentor, and develop service delivery teams for optimal performance.

  Coordinate cross-functional teams (technical, support, logistics) to deliver services efficiently.

  Manage workforce planning, scheduling, and resource allocation.

  Process Improvement & Compliance

  Implement best practices, standard operating procedures, and process automation.

  Ensure compliance with company policies, industry regulations, and contractual obligations.

  Identify and mitigate operational risks.

  Reporting & Documentation

  Prepare and present periodic service delivery reports to senior management and clients.

  Maintain accurate documentation of processes, incidents, and resolutions.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 4 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., PUTHUR INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 2 Service advisor at PUTHUR INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has 09:00 सुबह - 06:00 शाम timing.