Network Engineer

Roles & Responsibilities:

Network Support:

·  Troubleshoot and resolve store network connectivity issues.

·  Coordinate with the ISP/vendor for WAN issues.

·  Maintain network devices (routers, switches, access points) at stores.

Desktop & IT Asset Support:

·  First-level troubleshooting for desktops, POS terminals, and printers.

·  Install, configure, and update software as per BigBasket’s IT policies.

·  Coordinate with the central IT team for escalations.

POS & Printer Support:

·  Basic troubleshooting of POS terminals and peripherals.

·  Ensure POS systems are up and running for store operations.

·  Routine maintenance and support for receipt and barcode printers.

Onsite Support & Travel:

·  Provide onsite support to stores within the assigned region.

·  Travel between stores as required to resolve issues.

·  Maintain a log of visits and issues resolved.

Reporting:

·  Help maintain an inventory of IT assets in the assigned region.

·  Provide periodic reports on asset status and IT issues faced at stores.

·  Ensure timely updates and resolution tracking on the customer-provided ITSM tool.

Resource Deployment & Scaling:

·  Each L1 engineer will support up to 10 stores in a defined region.

·  If the number of stores in a region exceeds 10, an additional engineer will be planned.

·  A backup engineer should be planned for emergency support.

Required Skills & Qualifications:

·  Diploma/Degree in IT, Computer Science, or a related field.

·  1-3 years of experience in IT support, preferably in retail or multi-branch environments.

·  Basic knowledge of networking, IT infrastructure, and troubleshooting techniques.

·  Familiarity with POS systems, printers, and end-user IT support.

·  Strong problem-solving skills with the ability to work independently.

·  Good communication and coordination skills.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 4 years of experience.

More about this Network Engineer job

1. What is the eligibility criteria to apply for this Network Engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Network Engineer job?
   Ans: This Network Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Network Engineer job?
   Ans: No, there is no fee applicable for applying this Network Engineer job and during the employment with the company, i.e., Dev it Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Network Engineer role?
   Ans: There is an immediate opening of 4 Network Engineer at Dev it Services
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Network Engineer job?
   Ans: This Network Engineer job has 09:00 AM - 06:00 PM timing.