Designation: - Product Support Engineer
Location: - Vadodara (Gujarat)
Job Type: - Field Work

ABOUT US –

Senses Intelligent Interactive Panel has been revolutionizing teaching PAN India since 2013. It aims to build future leaders by changing the age-old teaching-learning methodology in schools. It has helped classrooms evolve into active learning centres by providing an interactive and collaborative learning experience.

Job Description: Field Support Engineer

Position Overview

The Field Support Engineer is responsible for providing on-site technical support and maintenance for customers. This role requires frequent travel to various locations in Maharashtra except Mumbai to diagnose and resolve hardware, software, and network issues. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and outstanding customer service capabilities.

Key Responsibilities

1.      On-Site Technical Support:

o    Travel to customer sites to troubleshoot and resolve hardware, software, and network issues.

o    Perform installations, configurations, and upgrades of computer systems and peripheral equipment.

o    Provide support for a variety of operating systems, including Windows, macOS, and Linux.

2.      Preventive Maintenance:

o    Conduct regular preventive maintenance on customer equipment to ensure optimal performance.

o    Identify potential issues and take proactive steps to prevent service interruptions.

3.      Customer Training and Assistance:

o    Provide training to customers on the use of hardware, software, and network systems.

o    Assist customers in optimizing their use of technology solutions.

4.      Documentation and Reporting:

o    Document all service activities, including troubleshooting steps, resolutions, and customer interactions.

o    Prepare detailed reports on service visits, including recommendations for system improvements.

5.      Collaboration and Communication:

o    Communicate effectively with customers, providing updates on service status and issue resolution.

o    Collaborate with other technical support teams and vendors to resolve complex issues.

o    Escalate unresolved issues to higher-level support or specialized teams when necessary.

6.      Inventory Management:

o    Manage and maintain an inventory of spare parts, tools, and equipment necessary for field support activities.

o    Ensure that all equipment is properly maintained and ready for deployment.

7.      Compliance and Safety:

o    Adhere to all company policies, procedures, and safety guidelines.

o    Ensure compliance with customer site-specific regulations and requirements.

Working Conditions

·         Frequent travel to various customer locations, which may include overnight stays.

·         Work environments may vary and include office settings, industrial sites, and data centers.

·         May require working outside of regular business hours to accommodate customer needs.

CONTACT US TO APPLY–
recruitment@senseselec.com
VISIT US AT- www.senseselec.com

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 4 years of experience.

More about this IT Technician/Network Technician job

1. What is the eligibility criteria to apply for this IT Technician/Network Technician job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this IT Technician/Network Technician job?
   Ans: This IT Technician/Network Technician job will have 6 working days.
4. Are there any charges applicable while applying or joining this IT Technician/Network Technician job?
   Ans: No, there is no fee applicable for applying this IT Technician/Network Technician job and during the employment with the company, i.e., Senses Electronics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Technician/Network Technician role?
   Ans: There is an immediate opening of 1 IT Technician/Network Technician at Senses Electronics Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Technician/Network Technician job?
   Ans: This IT Technician/Network Technician job has 09:00 AM - 06:00 PM timing.