Should have the working knowledge on Ticketing Tool. Fexible for travelling as per business requirment. Able to work in 24x7 shift, in rotational shifts and follow roster, 6 days working, preferred ecommerce background Able to handle day to day troubleshooting of Laptops, Desktops, Printers , Wi-fi , Barcode Printers , Barcode Scanners. Able to understand and troubleshoot the Laptops and Desktops hardware issues for L1 support. Able to Troubleshoot on Windows 10 , Office 365 , Ubuntu / Linux , Open Office , Outlook Configurations. Able to Manage the IT Assets Inventory, audit, Issuance and Receiving, Data Capturing. Able to Manage exesting vendors for support, Repairs, Services, ISP Call logging and coordination. Able to Manage Basic Network Check, Switches, Firewalls, Access Points etc. Should have the knowledge of IP , DNS , DHCP , Domain controller and Directory Services to support on L1 Issues. Able to Share FLT including Ping and Trace details and snapshots with problem errors to central teams of IT. Should understand the Operations and IT Function to support effectively, proactively and fix issues. Good verbal and written communications, email etiquette, process following and hierarchy maintenance. Certifications: Hardware Networking, RedHat , MCITP etc will be value Add and preferred. Take Ownership, be Proactive, Analyze and Sense Business Impact and Control the site in terms of IT Support and end user satisfaction.