IT Hardware Engineer

Job Title: Hardware Engineer (Service Head)

Location: Jayanagar 3rd Block, Bengaluru

Vacancies: 1

Experience: 6 years and above in IT Hardware & Service Operations

Salary: 30K to 35K per month gross (including deductions PF, PT) (Flexible for highly skilled candidates)
Employment Type: Full-Time | Permanent | Work From Office

Working Days & Hours: Monday to Friday Saturday is Half Day | 09:30 AM – 06:30 PM

Interview Process: 2-3 Virtual final F2F

Industry: IT Rentals & Services

Education: Diploma or Graduate in Computer Science, Electronics, or related field

(B.E./B.Tech is preferred but not mandatory).

Team Size: 20

Company Founded: 2008

Role Overview

We are looking for an experienced Hardware Engineer – Service Head to take complete ownership of our service operations. The candidate must have strong knowledge in IT hardware servicing (laptops, desktops, printers, CCTV, biometrics, and other IT devices) and the ability to lead and guide service team members. The role requires fieldwork, client management, and technical expertise, with the capability to assign responsibilities to team members based on their strengths and ensure smooth service delivery. 

The candidate should ensure clear, step-by-step communication with both clients and management, keeping everyone informed about progress, issues, and resolutions.

Key Responsibilities

• Take full ownership of service operations and ensure smooth workflow.

• Lead, mentor, and manage a team of service engineers, assigning tasks based on their strengths.

• Diagnose, repair, and service a wide range of IT hardware devices including laptops, desktops, printers, CCTV, biometrics, and other IT-related equipment.

• Conduct field visits to client locations for installation, servicing, and troubleshooting.

• Maintain strong client relationships by handling service requests, complaints, and AMC support on a regular basis.

• Provide clear updates and reports to both clients and upper management on all service activities.

• Coordinate with management on service updates, challenges, and team performance.

• Monitor inventory of spare parts, tools, and equipment needed for servicing.

• Train team members on advanced troubleshooting and ensure continuous skill development.

• Handle escalations and provide quick resolutions.

Technical Knowledge:

• Strong expertise in laptop and desktop servicing.

• Knowledge of printers, CCTV, biometrics, and IT peripherals.

• Chip-level servicing knowledge will be an added advantage.

• Leadership Skills: Proven ability to lead a team of engineers and assign tasks effectively.

• Field Work: Willingness to travel for client servicing and on-site requirements.

• Communication: Must ensure transparent communication with clients and management, clearly updating every step of the service process.

• Other Skills: Strong problem-solving skills, client-handling ability, and ownership mindset, Chip-level servicing knowledge will be a strong advantage.

Compensation & Benefits

• Salary 30K to 35K per month gross (including deductions PF, PT) (flexible for highly skilled candidates).

• Opportunity to lead and build a strong technical service team.

• Exposure to handling corporate clients in the IT rental industry.

• Growth-oriented environment with performance-based recognition.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 6+ years Experience.

More about this IT Hardware Engineer job

1. What is the eligibility criteria to apply for this IT Hardware Engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job will have 5 working days.
4. Are there any charges applicable while applying or joining this IT Hardware Engineer job?
   Ans: No, there is no fee applicable for applying this IT Hardware Engineer job and during the employment with the company, i.e., VEDANSH TECHNOVISION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Hardware Engineer role?
   Ans: There is an immediate opening of 3 IT Hardware Engineer at VEDANSH TECHNOVISION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job has 10:00 दोपहर - 07:00 शाम timing.