Job Description – L2 Engineer

Position: L2 Engineer (Level 2 Technical Support)
Location: Delhi – Laxmi Nagar
Department: IT / Technical Support
Reports To: IT Manager / Support Lead

Role Overview

We are looking for an experienced L2 Engineer to manage escalated technical issues, provide advanced troubleshooting, and ensure smooth IT operations. This role requires strong problem-solving skills, hands-on technical expertise, and the ability to coordinate with both L1 support and higher-level teams.

Key Responsibilities

• Act as the point of escalation for L1 support teams.

• Troubleshoot and resolve advanced hardware, software, and network issues.

• Manage user requests, incidents, and change requests within SLA timelines.

• Perform system upgrades, patch management, backups, and monitoring.

• Document resolutions and create knowledge base articles for L1 support.

• Escalate critical and unresolved issues to L3 or vendor support.

• Provide technical guidance and training to junior engineers.

• Support IT infrastructure – servers, storage, cloud, and networking.

• Participate in on-call/shift rotations for critical support.

Required Qualifications & Skills

• Bachelor’s degree in IT / Computer Science / Engineering (or equivalent).

• 3–5 years of experience in IT support / system administration.

• Strong expertise in:

  • Windows/Linux OS, Active Directory, MS Office 365

  • Networking protocols (LAN/WAN, TCP/IP, VPN, Firewalls)

  • ITSM/Ticketing tools (ServiceNow, Jira, Remedy, etc.)

• Knowledge of cloud platforms (AWS / Azure / GCP) is a plus.

• Excellent problem-solving and troubleshooting ability.

• Strong communication and customer service skills.

Salary

💰 ₹5 – 7 LPA (Based on experience & company standards)

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 6 years of experience.

More about this IT Hardware Engineer job

1. What is the eligibility criteria to apply for this IT Hardware Engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹45000 - ₹50000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job will have 5 working days.
4. Are there any charges applicable while applying or joining this IT Hardware Engineer job?
   Ans: No, there is no fee applicable for applying this IT Hardware Engineer job and during the employment with the company, i.e., PVR SYSTEMS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Hardware Engineer role?
   Ans: There is an immediate opening of 1 IT Hardware Engineer at PVR SYSTEMS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job has 09:00 सुबह - 06:00 शाम timing.