IT Hardware Engineer

Role: Field IT Support Engineer

Location: Icchapore, Surat

Experience: 1 to 2 years

Immediately Requirement!

Salary: 3 to 3.5 LPA

Qualification: Diploma / ITI Computer Applications / Computer Science

We are looking for an experienced and proactive L1 IT Support Engineer to provide advanced technical assistance to end users, troubleshoot escalated issues, and support infrastructure systems across our organization. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and hands-on experience with a range of hardware, software, and network troubleshooting tasks.

Key Responsibilities:

• Provide Level 1 support for desktops, laptops, mobile devices, printers, and other end-user systems.

• Troubleshoot and resolve escalated issues , including hardware failures, OS issues, application errors, and network connectivity problems.

• Monitor, maintain, and troubleshoot Windows/Mac/Linux environments.

• Manage user accounts and access rights in Active Directory, Microsoft 365, and other enterprise systems.

• Perform system diagnostics, log analysis, and root cause investigation for recurring issues.

• Coordinate with vendors or third-party providers for equipment servicing or support when required.

• Install, configure, and maintain IT hardware, software, and peripherals.

• Support remote users using VPNs, remote desktop tools, and collaboration platforms.

• Maintain documentation for processes, configurations, and troubleshooting steps.

• Collaborate with other IT teams for system upgrades, patching, and infrastructure changes.

Required Skills & Qualifications:

• Diploma in Computer Science, Information Technology, or a related field (or equivalent experience).

• 1 – 2 years of experience in IT support, with at least 1 year handling L1 responsibilities.

• Strong knowledge of Windows 10/11, Mac OS, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).

• Experience with Active Directory, Exchange, remote desktop tools, ticketing systems and antivirus solutions.

• Excellent communication, customer service, and documentation skills.

• Ability to work under pressure, prioritize tasks, and resolve issues efficiently.

"Join our fast-growing company, where innovation, collaboration, and growth drive everything we do."

You can email CVs at hr@gleaminnovations.com.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 4 years of experience.

More about this IT Hardware Engineer job

1. What is the eligibility criteria to apply for this IT Hardware Engineer job?
   Ans: The candidate should be Diploma and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this IT Hardware Engineer job?
   Ans: No, there is no fee applicable for applying this IT Hardware Engineer job and during the employment with the company, i.e., GLEAM INNOVATIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Hardware Engineer role?
   Ans: There is an immediate opening of 2 IT Hardware Engineer at GLEAM INNOVATIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job has 09:00 सुबह - 06:00 शाम timing.