IT Hardware Engineer

Job Overview:

We are seeking a skilled IT Desktop Support Specialist to join our team. This role involves managing and supporting desktop environments with a focus on ManageEngine, Sophos Firewall, and Sophos Endpoint solutions. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and the ability to provide day-to-day support to ensure the smooth operation of IT systems.

Key Responsibilities:

• ManageEngine Administration:

  • Monitor and manage desktop support tickets using ManageEngine.

  • Configure and maintain ManageEngine for optimal performance.

  • Generate and review reports to identify and resolve recurring issues.

• Sophos Firewall and Endpoint Management:

  • Administer and configure Sophos Firewall to ensure network security.

  • Manage and update Sophos Endpoint protection on user devices.

  • Monitor and respond to alerts from Sophos security solutions.

• Day-to-Day Troubleshooting:

  • Provide first-line support for hardware and software issues, including operating systems, applications, and network connectivity.

  • Diagnose and resolve issues related to desktops, laptops, and peripheral devices.

  • Perform routine maintenance and updates to keep systems running efficiently.

• User Support:

  • Assist end-users with technical issues via email, phone, and in-person.

  • Document troubleshooting steps and resolutions in the ticketing system.

  • Provide training and guidance to users on IT policies and procedures.

• Collaboration and Reporting:

  • Collaborate with other IT team members and departments to address and resolve technical problems.

  • Prepare and deliver regular reports on system performance, incident resolution, and user support.

• Technical Skills:

  • Proven experience with ManageEngine desktop support and ticket management.

  • Good knowledge of Sophos Firewall and Sophos Endpoint solutions.

  • Proficiency in troubleshooting hardware, software, and network issues.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 3 - 5 years of experience.

More about this IT Hardware Engineer job

1. What is the eligibility criteria to apply for this IT Hardware Engineer job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this IT Hardware Engineer job?
   Ans: No, there is no fee applicable for applying this IT Hardware Engineer job and during the employment with the company, i.e., FIDUCIVE TECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this IT Hardware Engineer role?
   Ans: There is an immediate opening of 1 IT Hardware Engineer at FIDUCIVE TECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Hardware Engineer job?
   Ans: This IT Hardware Engineer job has 09:00 सुबह - 06:00 शाम timing.