Job description
Job Summary:
We are seeking a dedicated and detail-oriented IT Executive to manage day-to-day IT operations including hardware troubleshooting, network support, CCTV maintenance, server backups (including NaaS), IT inventory tracking, vendor coordination, and employee onboarding for IT assets. The role also includes setting up and configuring emails via Microsoft Outlook and ensuring timely maintenance of the IT Register.
Key Responsibilities:
1. Hardware Support & Troubleshooting
• Diagnose and resolve hardware issues for desktops, laptops, printers, and peripherals.
• Perform system upgrades, installations, and routine maintenance.
• Maintain asset health and suggest hardware replacements as needed.
2. Networking & CCTV
• Manage LAN/WAN configurations, switch/router setup, and basic firewall rules.
• Monitor and maintain the office internet and network uptime.
• Maintain and troubleshoot IP-based CCTV camera setups and ensure recording storage is functional and secure.
3. NaaS Server & Data Backup
• Coordinate and monitor scheduled server backups (local/cloud/NaaS).
• Ensure data integrity and recovery processes are in place and tested.
• Escalate backup failures to appropriate stakeholders and vendors.
4. Inventory & Asset Management
• Maintain and regularly update IT asset inventory including laptops, desktops, software licenses, and peripherals.
• Conduct physical audits and ensure alignment with the IT Register.
• Tag and document new assets as part of onboarding and maintain handover records.
5. Vendor Coordination
• Liaise with IT hardware, software, and service vendors for timely delivery, AMC, and support requests.
• Raise purchase requests and follow up on pending issues or procurement.
6. Support for Leads Management and Allocation
• Upload the leads into CRM and allocate the leads as per Manager's instruction to concerned Team Member.