· IT ADMIN JOB DISCRIPTION
· Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation, office 365
· Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software.
· Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment
· Troubleshooting network related problems with time line. (Booting issue/ CPU Error)
· Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises.
· Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop
· Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security.
· Ms. Outlook configuration, backup and restore and troubleshooting of data files.
· Ticketing tools knowledge such as fresh desk and zoho desk. The reviving the update local printers and network printer installation and configuration. Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect.