Hardware Engineer

Position: Sales & Repair Executive – Computer Store

Experience: Up to 3 Years
Location: Dwarka Mor (Kakrola Market)
Reporting To: Store Manager / Owner

Key Responsibility Areas (KRA)

1. Customer Interaction & Sales

   • Greet and attend to walk-in customers with a polite and professional attitude.

   • Understand customer requirements and suggest suitable computer/laptop products, accessories, or services.

   • Achieve monthly sales targets for hardware, accessories, and AMC/service packages.

   • Demonstrate products and explain technical features in simple, customer-friendly language.

2. Repair & Technical Support

   • Perform basic to intermediate-level repair and servicing of desktops, laptops, and accessories (RAM, HDD, SSD, battery, keyboard, display, etc.).

   • Diagnose issues and provide estimated costs and timelines for repairs.

   • Maintain proper documentation of each repair job (job card, inventory usage, etc.).

3. Inventory & Store Maintenance

   • Keep track of inventory levels of commonly used parts and accessories.

   • Assist in stock arrangement, labeling, and display for walk-in customers.

   • Ensure cleanliness and presentability of the work desk and store area.

4. Customer Satisfaction & Communication

   • Follow up with customers for service updates, pending parts, and feedback.

   • Handle basic customer complaints and escalate critical issues to the store manager.

   • Maintain a polite and helpful tone in all verbal and written communications.

5. Learning & Self-Development

   • Stay updated with the latest models, technologies, and repair techniques.

   • Participate in training sessions conducted by the store or external partners.

   • Improve product knowledge and enhance communication skills regularly.

Desired Traits

• Presentable appearance and confident demeanor.

• Good spoken Hindi and English.

• Willingness to work on weekends and in shifts as per store requirements.

• Basic knowledge of billing software and MS Office preferred.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 3 years of experience.

More about this Hardware Engineer job

1. What is the eligibility criteria to apply for this Hardware Engineer job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Hardware Engineer job?
   Ans: This Hardware Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Hardware Engineer job?
   Ans: No, there is no fee applicable for applying this Hardware Engineer job and during the employment with the company, i.e., MGS GLOBAL IT SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Hardware Engineer role?
   Ans: There is an immediate opening of 2 Hardware Engineer at MGS GLOBAL IT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Hardware Engineer job?
   Ans: This Hardware Engineer job has 09:30 AM - 08:30 PM timing.