Desktop Support Engineer

As a Desktop Support Engineer, your core responsibility is to provide first-line technical support to users who are experiencing issues with their computer hardware, software, and networks. Your tasks are managed and performed remotely using specialized software. 

Core technical responsibilities

• Troubleshoot and resolve IT issues. Address and resolve technical problems for users relating to hardware, software, applications, and networks.

• Respond to support requests. Manage and respond to support requests (tickets) submitted by employees or clients via phone, email, or a ticketing system.

• Use remote access tools. Access users' computers remotely using tools like TeamViewer or Remote Desktop to diagnose and fix problems directly.

• Install and configure software. Guide users through installing and configuring new applications, or perform the process remotely.

• Handle basic network troubleshooting. Assist with issues related to network connectivity, including Wi-Fi, VPN, and printing problems.

• Assist with user accounts. Perform basic administration tasks like creating user accounts, resetting passwords, and adjusting access permissions in Active Directory.

• Set up new equipment. For new employees, assist with the setup and configuration of their computer, software, and peripherals.

• Maintain inventory. Help maintain accurate and up-to-date records of hardware and software assets.

• Document and escalate issues. Log all support activity and resolutions in the ticketing system. Escalate more complex problems to higher-level (Tier 2/Tier 3) support staff as needed. 

Essential soft skills

• Excellent communication. Clearly communicate technical information to non-technical users and provide patient, step-by-step instructions.

• Strong problem-solving skills. Analyze and diagnose technical issues logically to find an effective solution.

• Customer-oriented attitude. Maintain a positive and helpful attitude, as you are the primary point of contact for users needing help.

• Time management. Prioritize and manage multiple support tickets simultaneously to meet resolution timeframes.

• Self-discipline. Work effectively and independently in a remote setting without direct supervision.

• Adaptability. Stay up-to-date with new technologies and adapt to changing software and procedures. 

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 1 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 5 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Techburn.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 1 Desktop Support Engineer at Techburn
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 01:00 PM - 09:00 PM timing.