Desktop Support Engineer

1. End-User Support:

o Provide first- and second-level support to end-users for hardware, software, and network-related issues.

o Respond to helpdesk tickets and resolve technical issues related to desktops, laptops, printers, and peripheral devices.

o Assist users with configuring and troubleshooting operating systems (Windows, macOS, etc.) and productivity applications (Microsoft Office Suite, etc.)

2. Hardware Software Installation/Configuration:

o Set up, configure, and deploy new desktop and laptop systems, including installing operating systems, drivers, and necessary software.

o Maintain, upgrade, and repair existing hardware, ensuring minimal downtime for end-users.

o Ensure proper functionality of peripheral devices like printers, scanners, and projectors.

3. Troubleshooting Issue Resolution:

o Diagnose and resolve hardware and software malfunctions, including network connectivity issues, printer issues, and application errors.

o Perform remote troubleshooting and provide on-site support as needed.

o Escalate unresolved issues to the appropriate IT team or third-party vendors.

4. System Maintenance Updates:

o Perform routine maintenance tasks, such as system patches, antivirus updates, and software upgrades.

o Ensure that all desktop and laptop systems are compliant with company security policies (e.g., firewall settings, password policies).

o Maintain system backups and assist with disaster recovery when needed.

5. Documentation Reporting:

o Maintain accurate and up-to-date documentation of all IT support activities, including ticket resolution, system configurations, and software installations.

o Generate reports on common technical issues and provide feedback to improve IT support procedures.

BIKE IS MANDATORY

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 3 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Sunlite Systems Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 1 Desktop Support Engineer at Sunlite Systems Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:30 AM - 06:30 PM timing.