Desktop Support Engineer

As a Desktop Support Executive, your primary responsibility will be managing the online attendance software, providing technical support for desktop systems and related hardware, and ensuring the optimal performance of desktops, laptops, and other devices. You will diagnose and troubleshoot technical issues, perform timely repairs and maintenance, and address customer service requests promptly to maintain high levels of customer satisfaction.

 Your duties will include, but not be limited to

1. Technical Support: Provide phone, email, remote, and in-person support to troubleshoot and resolve technical issues promptly.

2.Hardware & Software Management: Install and configure computer hardware, software, peripherals, and networking equipment as required.

3.Issue Diagnosis: Perform troubleshooting to diagnose system failures, identify root causes, and implement effective solutions.

4.Equipment Maintenance: Manage technology inventory, ensure the functionality of equipment, and place orders for required items.

5.Connectivity & Equipment Resolution: Resolve issues related to internet connectivity, printers, scanners, phones, and other office equipment.

6.Escalation Management: Escalate complex technical issues to the appropriate teams or departments when required.

7.User Training & Orientation: Conduct orientation and training sessions for new system users to ensure smooth onboarding and usage.

8.Documentation & Reporting: Document technical issues and their solutions accurately in the ticketing system and share regular reports.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 1 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., REALTIME.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 5 Desktop Support Engineer at REALTIME
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:30 सुबह - 06:30 शाम timing.