Desktop Support Engineer

•            Attend all the tickets forwarded by Service Desk and Incident management team.

•            Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

•            Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

•            Supporting end users for their hardware, operating system and application related issue.

•            Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

•            Ensure adherence to operational & technical escalation process (escalation matrix)

•            Provide accurate information in the shift handovers and on email to the respective Managers.

•            Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.

•            Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.

•            Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Work Expectations:
The candidate must be:

1. Willing to work in a 24/7 environment based on business requirements.

2. Open to providing support over weekends.

3. Comfortable with rotational shifts, including night shifts.

4. Time Period 06 Months to 01 Year.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 1 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹21000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Radiant It Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 5 Desktop Support Engineer at Radiant It Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 07:00 AM timing.