
Troubleshooting and issue resolution: Diagnose and fix hardware and software problems reported by users, both remotely and in person.
Installation and setup: Set up new workstations for employees, including installing and configuring hardware, software, and operating systems.
Maintenance and upgrades: Perform ongoing maintenance, such as applying patches, running backups, upgrading operating systems, and updating software.
Network support: Troubleshoot network connectivity issues, set up new network connections, and assist with the configuration of network devices like routers and switches.
User support and training: Train employees on new software, applications, and IT policies, and provide ongoing support to help them use technology efficiently.
Security management: Ensure systems are secure by installing and updating antivirus software, enforcing security policies, and monitoring for potential breaches.
Asset and inventory management: Keep track of IT assets, order supplies when needed, and maintain detailed reports of support requests and resolutions.
System monitoring: Monitor the performance of the desktop infrastructure to ensure efficiency and proactively address potential issues.
Documentation: Create and maintain technical documentation and user guides to help with troubleshooting and training.