Desktop Support Engineer

Please find the below JD details

Technical Support & Troubleshooting

1.Provide Level 1/2 support for desktops, laptops, printers, mobile devices, and peripherals.

2.Diagnose and resolve hardware, software, and networking issues in a timely manner.

3.Assist users with operating system, application, and account-related problems.

4.Need to give support for AV and Phone (display,poly,speaker,Land line)

Systems & Infrastructure

1.Install, configure, and maintain Windows/MacOS systems and corporate software.

2.Support cloud platforms such as Microsoft 365, Azure AD,VDI.

3.Administer user accounts, permissions, and group policies (Active directory)

4. Perform routine maintenance and updates on systems and applications.

Network & Security

1.Support basic network troubleshooting (LAN/WAN, Wi-Fi, VPN).

2. Follow the security policies and participate in cyber hygiene efforts.

3.Assist with device encryption, antivirus management, and endpoint monitoring.

4.Monitor alerts and participate in incident response activities as required.

5. Coordinate with vendor team for ISP Link Issue.

Service Management

1.Manage and respond to tickets through the IT Service Desk system.

2.Document solutions and technical procedures.

3.Track and maintain  inventory of IT assets (Include IT stock)

4.Deliver excellent customer service and communicate technical information clearly.

Key Skill

1.Experience in IT support, helpdesk, or similar technical role.

2.Strong knowledge of Windows/macOS environments and common enterprise applications.

3.Networking fundamentals (TCP/IP, DNS, DHCP).

4.Experience with ITSM systems (Ticket & monitor tool)

5.Understanding of security principles and best practices.

6.Certifications (preferred): Network+, Microsoft

7.Excellent communication and troubleshooting with problem-solving skills.

8.Coordination with onshore team and end user to resolve the ticket

9. Direct support on-site shift base need to attend onshore meeting IST night time.

10.May require occasional after-hours support with the on shore for the activity support.

11.Physical ability to lift and move computer IT equipment when required.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 4 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Multisolution Business Service (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at Multisolution Business Service (opc) Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.