Desktop Support Engineer

Key Responsibilities:

End-User Support

• Provide first-level and second-level support for desktops, laptops, printers, scanners, and other peripherals.

• Troubleshoot issues related to OS, application software, email, VPN, and network connectivity.

• Handle user requests through ticketing tools and ensure timely resolution within SLA.

• Support video conferencing systems, meeting room setups, and corporate events.

Hardware & Software Management

• Install, configure, and maintain Windows/Mac systems and approved corporate applications.

• Perform system upgrades, patches, and security updates.

• Manage IT assets including tagging, inventory tracking, and documentation.

• Coordinate with vendors for hardware repairs and replacements.

Network & Security Support

• Assist in basic network troubleshooting (LAN, Wi-Fi, IP conflicts, network printers).

• Ensure compliance with IT security policies, antivirus updates, and data protection standards.

• Escalate complex issues to the senior IT team or network/security teams as required.

Backup & Data Protection Tasks

• Ensure daily/weekly backup jobs (local or server-based) are completed successfully.

• Monitor backup logs and report failures or inconsistencies to the IT Infrastructure team.

• Assist in restoring user data from backups when required.

• Support implementation of backup policies, including retention schedules and storage management.

• Maintain documentation of backup procedures and restore activities.

• Coordinate with central IT for offsite or cloud backup validation.

User Onboarding & Offboarding

• Set up new employee systems, user accounts, email, and access permissions.

• Retrieve equipment and revoke access during employee exit processes.

Qualifications & Skills:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).

• 1–3 years of experience in desktop support or a similar role.

• Strong knowledge of Windows OS, MS Office 365, and basic networking concepts.

• Experience with Active Directory, DNS, DHCP, and remote support tools.

• Excellent communication, customer service, and problem-solving skills.

• Ability to prioritize tasks and work independently in a fast-paced environment.

• Availability for on-call support or extended hours during critical incidents.

• Professional, service-oriented attitude with strong teamwork skills.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 1 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹2000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Isourse Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 1 Desktop Support Engineer at Isourse Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.