Desktop Support Engineer

We are currently seeking a full time Level 1 Support Engineer for providing support to customers in

installations, isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be

successful in this role, you must be a motivated self-starter and self-learner, possess strong customer

service and technical problem solving skills; and be someone who embraces challenges.

● Post: Associate Support Engineer

● Experience: 0-3 Years

● Job Location: Bangalore

Primary Job Responsibilities

Be onsite & lead the activities for installations, training, etc.

● Listen and respond to customers’ needs and concerns

● Troubleshooting and resolving software/system issues

● Assist in remote installations of new software, service packs, and upgrades

● Provide phone support and remote remediation for client queries/issues

● Identify opportunities to scale the organization business

Skills & Experience Required

● Good understanding of the Windows operating systems

● Knowledge of Windows debugging & troubleshooting tools

● Basic knowledge of networking

● Excellent written and verbal communication skills

Communication Skills Required

● Good standard of verbal and written English

● Has the ability to assess each customer’s technical knowledge level

● Can convey technical information at an appropriate level for audience

● Has good interpersonal skills to interface with customers and co-workers at different levels of

seniority.

● Can empathize, advocate for, and maintain positive relationships with customers

Productivity / Efficiency

● Leverages individual and team knowledge and expertise, knowledgebase, documentation, and

other information sources to help solve problems

● Good time management skills and demonstrated ability to effectively prioritize own workload

● Able to troubleshoot, debug and reproduce customer scenarios

● Logical thinker with analytical and problem-solving skills

● Learns rapidly through both formal and informal training

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 2 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Infinity Global Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 1 Desktop Support Engineer at Infinity Global Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.