Desktop Support Engineer

📝 Job Summary

We are looking for a Desktop Support Engineer with at least 1 year of hands-on experience in technical support, troubleshooting hardware/software issues, managing IT assets, and ensuring smooth daily IT operations. The ideal candidate should be proactive, customer-focused, and skilled in resolving Level 1 technical issues.

💼 Key Responsibilities

• Provide Level 1 technical support for desktops, laptops, printers, and IT peripherals.

• Install, configure, and troubleshoot Windows OS, MS Office, and standard business applications.

• Diagnose and resolve network issues (LAN, Wi-Fi, DNS, IP).

• Manage user accounts, passwords, and email (Outlook/Office 365/Gmail).

• Perform system upgrades, patch updates, antivirus installations, and general maintenance.

• Troubleshoot hardware issues (RAM, HDD/SSD, keyboard, monitor, etc.).

• Support printers, scanners, shared network devices.

• Maintain and monitor IT inventory (laptops, desktops, accessories).

• Handle support tickets and ensure timely resolution using ticketing tools.

• Assist with new user onboarding, system setup, and IT handover.

• Coordinate with vendors for hardware repair or replacement.

• Maintain documentation of issues, resolutions, and procedures.

• Ensure data security, backup support, and safe usage of IT systems.

🧩 Required Skills

• Strong knowledge of Windows 10/11 troubleshooting.

• Basic understanding of computer hardware and networking fundamentals.

• Experience with Active Directory (user management, group policies).

• Good understanding of Outlook configuration, PST files, mailbox troubleshooting.

• Familiarity with remote support tools (AnyDesk, TeamViewer, RDP).

• Ability to follow SOPs and escalate issues as needed.

• Strong communication, customer support, and problem-solving skills.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 6 months - 1 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Hello Mobiles Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at Hello Mobiles Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 10:00 AM - 07:00 PM timing.