Desktop Support Engineer

Job Summary:

The Technical Support Representative will provide technical assistance to users assisting by troubleshooting problems with computer hardware/networking or software.

Duties/Responsibilities:

Identifies, investigates, and resolves users problems with computer software and hardware /network.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Collaborates with programmers to explain errors and/or recommend modifications in programs.

Arranges service by software or hardware vendors to repair or replace defective products.

Maintains knowledge of technology innovations and trends.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Professional and pleasant telephone manner.

Ability to explain technical issues to technical and nontechnical employees and customers.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

Diploma in Computer Hardware & Networking or related field preferred.

At least 1-3 years of experience in customer technical support preferred.

Freshers will also do.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Salary

Freshers ₹8,000

Experience ₹10,000 -₹15,000

Depending on Interview

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 2 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹6000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Emade Infoteq Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at Emade Infoteq Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:30 PM timing.