Desktop Support Engineer

Job Description

• Provide IT support to all customers through video call.
• Receive customer IT queries by multiple methods but primarily via video call (phone, self-service, etc.).
• Provide the necessary information in the ticket in the event the ticket is passed to another solver group.
• Triage and troubleshoot tickets submitted.
• Provide desktop software application assistance and installation.
• Resolve trouble tickets while interacting with the user, achieving First Call Resolution (FCR) or escalate to other support entities.
• Remotely access the end user’s desktop to provide support.
• Provide customers with status of the ticket and serve as the primary support admin through ticket resolution.
• Give guidance to customers to resolve their issue and prevent recurrence wherever possible.
• Provide expert technical support to customers having varying levels of computing skills.
• Provide detailed diagnostic summary for the next-tier level support.
• Write comprehensive diagnostic details in tickets after troubleshooting and triage activities.
• Interact with management to facilitate timely problem resolution.
• Knowledge in the use of and application of metrics to increase efficiency and solve issues.
• Possess excellent communication skills.
• HW Accessories kiosk fulfilment.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 4 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹50000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Care Infotech.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 2 Desktop Support Engineer at Care Infotech
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.