Desktop Support Engineer

The Desktop Support Engineer will be responsible for providing technical assistance and support to end users, ensuring smooth operation of systems, hardware, and software. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve issues promptly both onsite and remotely.

Key Responsibilities:

• Provide Level 1/Level 2 technical support for desktops, laptops, printers, and peripherals.

• Install, configure, and troubleshoot Windows OS, MS Office, and other standard applications.

• Perform system upgrades, patch updates, and routine maintenance.

• Manage user accounts, permissions, and access rights through Active Directory.

• Troubleshoot network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.

• Configure and support Outlook (POP/IMAP/Exchange) and email-related issues.

• Install and troubleshoot antivirus software and ensure system security compliance.

• Assist with hardware replacement, assembling, formatting, and imaging of systems.

• Maintain IT asset inventory and ensure timely updates.

• Provide remote support using tools like TeamViewer, AnyDesk, or RDP.

• Document issues, resolutions, and maintain daily ticketing updates through ITSM tools.

• Coordinate with vendors for hardware repairs and replacements.

• Ensure adherence to IT policies, procedures, and security standards.

Required Skills & Qualifications:

• Bachelor’s Degree in IT/Computer Science OR relevant technical certification (CCNA, MCSE, A+, N+ preferred).

• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

• Hands-on experience with hardware troubleshooting and system installation.

• Familiarity with Active Directory, DNS, DHCP, and basic server concepts (added advantage).

• Excellent communication and interpersonal skills.

• Ability to multitask and work under minimal supervision.

• Strong problem-solving and analytical skills.

Hindi lang is must

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 1 - 2 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Cantik Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at Cantik Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.